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Refund Policy


If you are dissatisfied with a program after the first session (class),
you must submit a written explanation to the Hartford Parks and
Recreation Department prior to the second session (class) to be
eligible to receive a refund. In the event of an extended illness or
injury, we must be notified immediately and we will issue a prorated
refund. A medical and/or doctor explanation will be required. We
cannot issue refunds for select bus trips, ticketed events, or special
events.
Cancellations of Ventures Camp sessions are eligible for full
refunds up to one week prior to each session’s start date. Refunds
of 50% will be permitted for cancellations received during the week
prior to any Ventures session’s start date.
Full refunds will be issued for programs cancelled or altered by the
Hartford Parks and Recreation Department.
An administration fee of $5.00 will be charged for ALL processed
refunds.