Hartford Parks & Recreation Department
171 Bridge Street, White River Junction, VT 05001
General Refund Policy:
Office Phone:(802) 295-5036
Department Contact Information:
Scott Hausler, CPRP, Director - Email
Jay McDonough, CPRP, Superintendent of Recreation Programs - Email
Dylan Kreis, Parks & Facilities Superintendent - Email
Corey Kenison, Park Laborer, Mechanic
Karen McNall, Administrative Assistant, Email
Processing Fee for Credit/Debit card purchases: ALL registrations completed with a credit or debit card will be charged a processing fee. The processing fee is calculated by using 3.5% of your total purchase. This processing fee will be applied as a separate charge during checkout. Online registration is here for your convenience; you can register for programs 24 hours a day, 7 days a week from the comfort of your own home or mobile device.
If you are dissatisfied with a program after the first session/class, you must submit a written explanation to Hartford Parks & Recreation prior to the second session/class to be eligible to receive a refund. Written explanation must be sent to firstname.lastname@example.org. In the event of an extended illness or injury, we must be notified immediately and we will issue a pro-rated refund. A medical and/or doctor explanation will be required.
Discounted amusement park tickets, discounted ski/snowboard tickets, one day programs, community events that involve ticket sales, and bus trips are non-refundable.
An effort will be made to schedule a make-up date if a class/program/game is canceled due to any causes beyond our control. If this is not possible, no partial refund will be provided.
Refunds will be applied as a Household credit unless otherwise requested. Processed refund requests, other than a Household Credit, will be charged a $5.00 cancellation fee. This does not apply to our Camp Ventures.
Camp Ventures Cancellation/Refund Policy:
Cancellations/refunds for Camp Ventures will be assessed a $25 fee per session. Cancellations must be made at least ten business days prior to each camp session’s start date. Cancellations made less than ten business days prior to session start date are non-refundable.
Full refunds (less credit card convenience fee (if applicable) will be issued for programs cancelled or altered by the Hartford Parks & Recreation Department.
Credit/Debit Card Convenience Fees: Applicable credit/debit card convenience fees are non-refundable.
Refunds may take three to four weeks to process. No cash refunds.