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HPRD Refund Policy
Hartford Parks and Recreation Department Cancellation Policy
All cancellations/refund requests must be submitted by email to recreation@hartford-vt.org.
If you are dissatisfied with a program and wish to withdraw, you must submit a written explanation prior to the second session/class/practice to be eligible for a refund.
Extenuating circumstances such as injuries, illness, etc., will be subject to review on a case-by-case basis.
Doctor’s note or further explanation may be requested.
Refunds will be issued for programs canceled or altered by the Hartford Parks and Recreation Department.
Applicable credit/debit card convenience fees are non-refundable.
Refunds may take three to four weeks to process. No cash refunds.
Sports
Programs canceled by individuals before the first program session will receive a refund or credit minus a $10.00 cancellation fee and minus any uniform/equipment fees.
No refunds or credits will be given after the first practice.
Programs
Programs canceled by individuals before the first program session will receive a refund or credit minus a $10.00 cancellation fee.
No refunds or credits will be given after the first session of a program.
Trips/Ticketed Events/One Day Programs/Special Events are non-refundable unless Hartford Parks & Recreation cancels the trip, program or event.
Camps – This applies to all HPRD Camps (Ventures, Specialty Camps, Sports, Theater, etc.)
Camp cancellations will be assessed a $50 fee per session.
To be eligible for a camp refund or credit, cancellations must be made by June 15th.
No refunds or credits will be issued on cancellations made after June 15th.